Alliance to ‘transform technology’ at Thames Water

Global companies have joined up to work together to deliver Thames Water’s future technology services and projects.

The new Technology and Transformation Alliance will sit alongside the existing eight2O and Infrastructure Alliances, and aims to boost water and wastewater services for 15 million UK customers across London and the Thames Valley.

Accenture, Bilfinger, Deloitte and IBM join the current Thames Water technology teams in a long-term strategic relationship. The contract value covering all members of the alliance is estimated at £380 million up to 2020.

“This formidable alliance will allow us to drive forward innovation in how we use technology at Thames Water, taking advantage of the latest tools and thinking from our world-class team,” said Neil Clark, Chief Information Officer, Thames Water.

“Creating this new approach to delivering our technology services and projects will help us meet challenging business objectives, achieve our wider transformation programmes, and importantly improve the service we offer our customers.”

The new alliance will provide customers a greater choice of digital channels to connect with

The alliance will provide all the IT services for the business and will enable Thames Water to get the best from latest technologies, including providing customers a greater choice of digital channels to connect with and to help operations teams in the field.

Alliance members for Britain’s biggest water company were selected following an intense procurement process, and will formally come into operation in October 2016 following a period of transition.

“We will bring best practice from other industries to manage and make the most out of the overwhelming levels of data, whilst looking to take advantage of technological advancement in areas such as the Internet of Things and concepts around Industry 4.0,” said Dave Pickles, Managing Director, Bilfinger Industrial Automation Services Ltd.

“This will enable us to provide platforms and innovation that provides operational clarity to the business and supports the transformation to deliver quality services and high customer satisfaction.”